Privacy Policy

Privacy Policy

Last updated: May 18, 2026

Sona Health ("we", "us", "our") operates trysona.com. This policy explains how we collect, use, and protect your personal information.

Information We Collect

  • Personal info: Name, email, shipping address, phone number when you place an order or create an account.
  • Payment info: Credit card and billing details are processed securely by Shopify Payments and Stripe. We never store your full card number.
  • Usage data: We collect browsing behavior, device info, and IP address through cookies and analytics tools.

How We Use Your Information

  • Process and fulfill your orders
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing emails via Klaviyo (only with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

Cookies & Analytics

We use cookies and similar technologies to analyze site traffic and personalize your experience. Third-party tools may include Google Analytics, Meta Pixel, and Klaviyo tracking. You can disable cookies in your browser settings at any time.

Email Marketing

If you opt in, we send marketing emails through Klaviyo. Every email includes an unsubscribe link. You can opt out at any time.

Third-Party Sharing

We do not sell your personal data. We share information only with service providers who help us operate our business (shipping, payments, email, analytics). These providers are contractually obligated to protect your data.

Your Rights (GDPR & CCPA)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

To exercise any of these rights, email us at hello@trysona.com.

Data Retention

We retain your data for as long as necessary to fulfill orders, provide customer support, and comply with legal requirements. You may request deletion at any time.

Security

We use industry-standard security measures including SSL encryption to protect your data. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Sona Health
53 East Liberty, Ontario, Canada
hello@trysona.com